Hi H.E., thank you for taking the time to share your feedback, and we're so sorry to hear that the Tall Tails Leather Bone Tug didn't hold up for your puppy. Your puppy's safety is the top priority, and you did the right thing by taking it away immediately. We'd love to make this right for you — please feel free to bring the toy back to any of our stores. If it was purchased within 2 weeks, you're eligible for a full refund. If it's been a bit longer, we'll gladly credit the amount back on a gift card. We take product quality seriously, and we'll also pass your experience along to our supplier. Please don't hesitate to reach out — we want to make sure you and your Havanese have a much better experience next time.
