Customer Reviews

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Kara Huculak
Wood Pellet Delivery was unacceptable

This review is not about the product which I like but the delivery. I specifically asked for this delivery to be left with my building's concierge and instead it was left outside my building in an unsecured location. I am very unhappy about this.

Hi Kara,

Thank you so much for your feedback, and I’m very sorry about the delivery experience you had.

We understand how important it is to have your order delivered securely, especially when clear instructions were provided. I’ve updated your delivery address in our system to now show your concierge instructions directly in our driver app, so this doesn’t happen again in the future.

We’ve also reminded our team to be extra mindful of special delivery notes moving forward. As a gesture of apology, we’d be happy to offer a small store credit for the inconvenience — just let us know, and we’ll get that arranged for you.

Thank you again for bringing this to our attention. We really appreciate your continued support.

Warm regards,
Q,

S
Sonora Jahn Jahn
Perfect cat litter

Amazing price and great quality

Thank you so much, Sonora! 😊 We're thrilled to hear you're happy with the spruce wood pellet litter. It’s one of our most popular options for a reason—great quality at a great price! We’re also glad the home delivery worked well for you. Looking forward to your next order!